Sales/Food Service Associate

ESSENTIAL FUNCTIONS – include and are not limited to:

  • Provide enthusiastic customer service to all customers.
  • Frequently receive payments and issue receipts for products sold – whether by cash, check, vouchers, credit cards, or debit cards.
  • Responsible for food service preparation. Presentation/appearance/operation and sanitary conditions.
  • Constantly maintain a clean, safe environment to ensure the store is presentable.
  • Occasionally work in outdoor weather conditions with exposure to gasoline fumes, cleaning products and the elements.
  • Work Safely 100% of the time while following all policies and procedures set in the employee handbook.

RESPONSIBILITIES – include and are not limited to:

Customer Service
  • Provide enthusiastic customer service to all customers.
  • Handle customer complaints fast and effectively to ensure that we provide all of our customers with the best buying experience.
  • Prepare a shift-change report at the completion of shift in accordance with company policies and procedures.
  • Properly clock-in and out on POS, and electronically sign verifying all hours worked.
  • Scan all sales and assure proper use of register procedure.
  • Advise Store Manager of any personnel situations or policy violations having an adverse effect on store operating performance.
  • Share the responsibility for controlling the inventory on the shift or in the store.
  • Follow correct vendor check-in procedures as defined in the C-Store Operations Manual.
  • Protect company assets at all times in accordance with company policy.Observe shift operating hours and forms at all times, as assigned by the Store Manager.
  • Adhere to all company, city, county, and state tobacco and alcohol regulations.
  • Follow the work schedule as posted, unless a change in schedule is arranged with Store Manager.
  • Use correct pricing as listed in the price-book for all merchandise.
  • Operate and maintain all equipment properly and safely to avoid injury and to protect the investments made by the company.
  • Responsibly sell and issue winning of lotto and lottery tickets according to company policy and procedures..
  • Operate shift within company guidelines to achieve sales and profit.
  • Advise Store Manager immediately of any out of stocks, special needs and customer requests.
  • Check refrigeration equipment for proper performance.
  • Immediately advise Store Manager of any maintenance problems.
  • Perform any related duties/assignments as directed by management.
Store Presentation
  • Assist in seeing that the store maintains appearance standards.
  • Keep coolers, store shelves, and displays fully stocked and fronted at all times.
  • Properly clean and maintain store equipment/products and areas including but not limited to coffee, fountain drinks, deli, customer seating areas, restrooms and shower stalls as needed and directed by Store Manager.
Inventory and Cash Controls
  • Accurately post store use of merchandise, coverings, voids, no sales, bottle refunds, physical counts, bad-merchandise write-offs, within established guidelines.
  • Ensure Store Manager is made aware of all sales, cash or operating discrepancies.
  • Follow company policy with regard to excessive cash in registers, change box and safe security, as directed by company policy.
  • Count and verify the petty cash fund and all cigarettes and lottery tickets in accordance with company policy.
  • Adhere to company safe drops and procedures.
  • Assure proper sale and accounting for credit cards, lottery and money order sales.
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