Sales/Food Service Associate

ESSENTIAL FUNCTIONS – include and are not limited to:

• Provide enthusiastic customer service to all customers.
• Frequently receive payments and issue receipts for products sold – whether by cash, check, vouchers, credit cards, or debit cards.
• Responsible for food service preparation. Presentation/appearance/operation and sanitary conditions.
• Constantly maintain a clean, safe environment to ensure the store is presentable.
• Occasionally work in outdoor weather conditions with exposure to gasoline fumes, cleaning products and the elements.
• Work Safely 100% of the time while following all policies and procedures set in the employee handbook.

RESPONSIBILITIES – include and are not limited to:

Customer Service

• Provide enthusiastic customer service to all customers.
• Handle customer complaints fast and effectively to ensure that we provide all of our customers with the best buying experience.

Administrative

• Prepare a shift-change report at the completion of shift in accordance with company policies and procedures.
• Properly clock-in and out on POS, and electronically sign verifying all hours worked.
• Scan all sales and assure proper use of register procedure.
• Advise Store Manager of any personnel situations or policy violations having an adverse effect on store operating performance.
• Share the responsibility for controlling the inventory on the shift or in the store.
• Follow correct vendor check-in procedures as defined in the C-Store Operations Manual.
• Protect company assets at all times in accordance with company policy.Observe shift operating hours and forms at all times, as assigned by the Store Manager.
• Adhere to all company, city, county, and state tobacco and alcohol regulations.
• Follow the work schedule as posted, unless a change in schedule is arranged with Store Manager.
• Use correct pricing as listed in the price-book for all merchandise.
• Operate and maintain all equipment properly and safely to avoid injury and to protect the investments made by the company.
• Responsibly sell and issue winning of lotto and lottery tickets according to company policy and procedures..
• Operate shift within company guidelines to achieve sales and profit.
• Advise Store Manager immediately of any out of stocks, special needs and customer requests.
• Check refrigeration equipment for proper performance.
• Immediately advise Store Manager of any maintenance problems.
• Perform any related duties/assignments as directed by management.

Store Presentation

• Assist in seeing that the store maintains appearance standards.
• Keep coolers, store shelves, and displays fully stocked and fronted at all times.
• Properly clean and maintain store equipment/products and areas including but not limited to coffee, fountain drinks, deli, customer seating areas, restrooms and shower stalls as needed and directed by Store Manager.

Inventory and Cash Controls

• Accurately post store use of merchandise, coverings, voids, no sales, bottle refunds, physical counts, bad-merchandise write-offs, within established guidelines.
• Ensure Store Manager is made aware of all sales, cash or operating discrepancies.
• Follow company policy with regard to excessive cash in registers, change box and safe security, as directed by company policy.
• Count and verify the petty cash fund and all cigarettes and lottery tickets in accordance with company policy.
• Adhere to company safe drops and procedures.
• Assure proper sale and accounting for credit cards, lottery and money order sales.