IT Field Technician


Position:        Lead IT Field Technician

Reports to:     IT Support Manager 

Status:            Full-time


ESSENTIAL FUNCTIONS- include and are not limited to:

  • Be innovative in identifying, proposing, and overseeing the conception, building, testing, implementation, and delivery of business solutions.
  • Prioritize and develop resolution strategy within a trouble ticketing system.
  • Provide support services for consumers and staff; and to install, maintain, and support our business technology needs.
  • Execute change requests and troubleshoot systems incidents to provide maximum customer uptime and minimize time to repair.
  • Ensure store technology issues are identified, tracked, reported on, and resolved in a timely manner.


RESPONSIBILITIES- include and are not limited to:

  • Research, develop and implement new technological solutions within the IT environment.
  • Install, support, troubleshoot, and fix IT technology equipment in the field.
  • Configure, test, document, maintain, troubleshoot, and provide training on staff equipment, IT technology, peripherals, and networks.
  • Provide prompt Helpdesk support and training, as needed, in writing, onsite, and/or by phone.
  • Exhibit ability to implement complicated tasks effectively, efficiently, independently, and professionally.
  • Multitasking within a technical resolution environment is a must.
  • 75% travel required – Mostly home same day.
  • Weekend on call once every four weeks.
  • Reliable vehicle required

QUALIFICATIONS AND SKILLS- include and are not limited to:

  • 3+ years of technical support experience.
  • Point of sale technical experience, especially NCR, is preferred.
  • High School Diploma or Equivalent. An AAS in Computer Science or Engineering or equivalent is preferred.
  • Highly organized.
  • Excellent problem-solving skills, plus strong verbal and written communication skills.
  • Strong interpersonal skills and ability to work well in a team environment.
  • Ability to multitask and juggle multiple critical issues and adapt to change.
  • Thrives in a fast-paced, energetic, team-based environment.
  • Strong diagnostic and problem-solving skills.
  • High level of accuracy.
  • Willingness to work outside of normal business hours, which will include Saturday or Sundays.
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