Welcome, RJ Waterhouse Fuel Oil Customers!
NEW Combined Companies, SAME Great Service!
We are pleased to announce an exciting new partnership between R.J. Waterhouse Heating Oils and Mirabito Energy Products effective September 3, 2025. This partnership brings together two trusted, family-owned companies with a shared commitment to reliability, integrity, and service.
The combined company will now operate as:
R.J. Waterhouse Heating Oils, A Division of Mirabito Energy Products.
Like R.J. Waterhouse Heating Oils, Mirabito Energy Products is a family-run business dedicated to fueling our communities through years of experience in supporting families, farms, and businesses across the Northeast. Together, we are proud to expand the products and services you’ve come to rely on—while continuing to put our customers first.
What This Means for You:
- Same Local Service, Now with More Options: You’ll continue to receive competitive pricing and premium service, with the same familiar team you know and trust.
- Expanded Offerings: In addition to heating oil, kerosene, propane, and diesel fuels, Mirabito offers a full range of Heating and Cooling services—including sales, installation, and maintenance of heating and cooling equipment.
- Flexible Account Management: Enjoy expanded payment and pricing options – including price protection plans, along with convenient online account access for easier energy management.
Your Support Team
There is nothing you need to do during this transition. For customer support, you may continue to call 518-696-2321, or 800-934-9480 to connect to our main offices. Our service team is expanding, which means even more resources dedicated to keeping your home comfortable and your business running smoothly.
The office at 79 Lake Ave, Lake Luzerne, NY 12846, will remain open with the same business hours. The Waterhouse family, including John Waterhouse, will continue to play an important role, working alongside the Mirabito team to ensure the highest level of service.
We are excited about this collaboration and deeply appreciate your continued trust. Together, we look forward to serving your energy and comfort needs for many years to come.
If you have any questions, please don’t hesitate to call us—we’re always here to help.
Who is Mirabito Energy Products?
Mirabito Energy Products is an unusual company. On the one hand, we are one of the largest heating oil companies in the Northeast, and you may also have seen our many convenience stores. On the other hand, we are still very much a family business. Our company is guided by the same values that were here when we started in 1927 — namely, putting our customers first and treating them like family. No matter what winter throws at us, we will always come through for you.
Frequently Asked Questions
You may have questions about your oil deliveries and services with Mirabito Energy. If you want to discuss anything, please don’t hesitate to give us a call at 800-934-9480. In the meantime, here are answers to some of our most frequently asked questions
Call us at 800-934-9480 or email us at info@mirabito.com. Monday through Friday: 8:00 am to 4:30 pm Saturday: 8:00 am to 12:00 pm. Our hours are extended during winter months. Many of the same people who previously supported you are joining the Mirabito team. The combined company will honor all existing price commitments you have. We will work hard to ensure competitive pricing and help you manage your energy dollars in the future. Yes, we have your delivery records, but if your tank drops below the ¼ mark, please call us. Please call us at the new number, 800-934-9480, or email us at info@mirabito.com. Please call before your tank reaches the ¼ mark, or talk to us about upgrading to automatic delivery. If you had credit before the combination of companies, it will be extended to you with Mirabito. Payment is due 30 days from the date of delivery. You can receive “prompt-pay” discount for paying within 10 days – call 800-934-9480 to learn more. If you are currently a cash-on-delivery customer, there is no change. You can look up and pay bills, see your order history, request delivery, track rewards and more from the convenience of your phone or computer all on the Mirabito Online Portal. You can do this through the online portal or by downloading the Mirabito App from the App Store or Google Play. You will need to enter your new Mirabito account number to set up your online account. Your new account number can be found on your first Mirabito invoice or delivery ticket. You can also give us a call and we can provide it for you. Mirabito Rewards is a program that offers customers the opportunity to earn points that can be redeemed toward gas purchases at the pump at Mirabito Convenience Stores or on home heating and service purchases with Mirabito Energy Products. Customers can also choose to donate their Mirabito Rewards to charity. You automatically earn rewards with every gallon we deliver to you. Rewards expire 180 days after they are earned. Rewards can be redeemed by calling 800-934-9480 or through your account in the customer portal or on the Mirabito app. Mirabito Energy Products is family-owned and operated since 1927 and are headquartered in Binghamton, NY. Learn more here.
How do I reach you?
What are your business hours?
Will the people who took care of me still be there?
Will my oil price be the same?
I have automatic deliveries. Will they continue?
I call for my deliveries. Does anything change?
When is payment due for my deliveries?
Can I make payments and see my account online?
What are Mirabito Rewards, and how do I access them?
Tell us more about Mirabito Energy Products.