We know that when it comes to heating your home, the last thing you want is confusion around billing. At Mirabito, we use three types of documents to help you stay informed about your deliveries and account status: the Delivery Ticket, the Delivery Invoice, and your Statement. Each serves a different purpose, and while you may not receive all of these documents, we’re here to help you understand exactly what each one means when you do—and how to know what you need to pay.
-
Delivery Ticket – For Your Records Only
You’ll often find this ticket left at your door after a fuel delivery. It’s called a Delivery Ticket (or Raven Invoice), and it’s not a bill—it’s strictly for your records.
What it tells you:
- The date and time of your delivery
- How many gallons were delivered
- How many gallons remain in your agreement
This information is especially helpful during the heating season so you can track usage and plan ahead. If you see a note like “143.6 gallons remaining,” that’s your heads-up that you’re nearing the limit of your contract.
Pro Tip: Keep these tickets handy to help monitor how much fuel you’ve used—and how much is left—throughout the season.
-
Delivery Invoice – Also For Your Records
Similar to the delivery Ticket, your Delivery Invoice is another informational document—not a bill. However, it provides a little more detail.
What to look for:
- Gallons Delivered
- Fuel Type (e.g., OS Propane or Fuel Oil)
- Remaining Gallons in Contract
The “OS” next to a fuel type (e.g., OS Propane) stands for Offset, which means the gallons delivered are part of your pre-purchased or budgeted amount. If you ever see the “OS” disappear from your invoice, it means you’ve gone beyond your agreement—and will be charged the standard rate for any excess gallons.
-
Monthly Statement – This One’s Key for Payment
This is where it all comes together. Your Mirabito Statement shows your account balance and payment due. It may feel a bit overwhelming at first, especially for customers on a Budget Plan, but we’re here to break it down.
What you’ll see:
- Budget Plan Charges
- Non-Budget Charges (like service calls or extra gallons)
- Past Due Balances
- Payment History
- Total Payment Due
Focus on the BLUE box labeled “Total Payment Due” – this is the number you need to pay.
If you’re on a Budget Plan or Prepay Agreement, you might notice a “New Balance” line that looks higher or lower than expected. This is a running tally of credits and debits—not the amount you owe today. That balance becomes relevant only after May 31st (for prepay customers) or after July 10th (for budget customers) when the plan ends and we settle up your account.
In Summary
| Document | What It’s For | What You Need to Do |
| Raven Invoice (Ticket) | Delivery confirmation & usage tracking | No action needed – for your records |
| Delivery Invoice | Delivery details & contract status | No action needed – review for accuracy |
| Statement | Your billing summary | Pay the amount in the BLUE “Total Payment Due” box |
Still have questions? Our customer service team is always here to help walk you through your documents. At Mirabito, we want to keep you warm, informed, and stress-free all season long. Give us a call to learn more – 800-934-9480, and visit your MyAccount Portal for a copy of your documents, make payments, and more.